Vago Assure Hiring! Full Time IT Support Specialist - System Administrator - Helpdesk Executive in - Ricebowl

NOW HIRING IT Support Specialist / System Administrator / Helpdesk Executive

Full-Time | Entry to Mid-Level

️ IT Support • Helpdesk • System Administration • Infrastructure

Fast-Paced • Technology-Driven • Operations-Focused Environment

We are looking for a dependable and technically skilled IT Support Specialist / System Administrator / Helpdesk Executive to support daily IT operations, troubleshoot technical issues, and maintain secure and efficient systems across the organization.

This role is ideal for someone who enjoys solving technical problems, supporting users, and ensuring IT infrastructure runs smoothly with minimal downtime.

ROLE OVERVIEW

As part of the IT team, you will provide hands-on technical support, maintain systems and devices, and ensure stable and secure IT operations that support business productivity and growth. ️

KEY RESPONSIBILITIES️ IT Support & Helpdesk Operations

• Provide first-line and second-line technical support to users
• Troubleshoot hardware, software, printer, and network issues
• Respond to helpdesk tickets and support requests promptly
• Assist with system installations, upgrades, and configurations
• Ensure timely resolution of technical incidents and problems

System Administration

• Manage user accounts, permissions, and access controls
• Monitor servers, systems, and IT infrastructure performance
• Support software updates, patching, and maintenance activities
• Maintain backup and recovery procedures
• Ensure system security, stability, and operational efficiency

Network & Infrastructure Support

• Support LAN/WAN, Wi-Fi, VPN, and connectivity troubleshooting
• Configure and maintain laptops, desktops, and office devices
• Coordinate hardware repairs and replacements
• Work with vendors and service providers when required
• Assist in maintaining secure network infrastructure

Documentation & Process Improvement

• Maintain IT asset inventory and technical documentation
• Record incidents, solutions, and troubleshooting procedures
• Support development of IT policies and best practices
• Improve IT workflows and operational efficiency
• Assist with compliance and reporting requirements

IDEAL PROFILE

• Strong troubleshooting and problem-solving skills
• Customer-focused with good communication abilities
• Detail-oriented and organized
• Able to multitask and prioritize effectively
• Proactive and eager to learn new technologies
• Calm and dependable under pressure

REQUIREMENTS

• Diploma/Degree in IT, Computer Science, or related field
• Knowledge of Windows/Linux operating systems
• Basic understanding of networking concepts (DNS, DHCP, VPN, LAN/WAN)
• Familiarity with hardware and software troubleshooting
• Experience with Microsoft 365, Active Directory, or similar systems is a plus
• Knowledge of helpdesk/ticketing systems is advantageous

WHAT WE OFFER

• Hands-on exposure to enterprise IT systems and infrastructure
• Career growth into System Administrator / IT Engineer roles
• Opportunity to work with modern IT technologies and tools
• Collaborative and supportive technical environment
• Training, mentorship, and certification support opportunities
• Dynamic workplace focused on innovation and operational excellence

APPLY NOW

Join us and help keep our systems, users, and technology running smoothly, securely, and efficiently every day.