Proton Hiring! Full Time State Manager, Service Operations in Selangor - Ricebowl

• To manage in achieving service revenue (Parts and Lubes) and throughout target as plan for Dealers.
• To manage the execution of all policies, SOPs and action plans are complies to fully implemented by Dealers by performing weekly/monthly/quarterly visits and internal audit in various areas such as operations, warranty and parts.
• To ensure various reports request by other department or management been submitted by dealers in ensuring smooth daily operation. (i.e. VOR/Manpower/PADE/OCE/SOP/Marketing Activity/Warranty disposal)
• To ensure dealer credit management level and debts.
• To conduct regular weekly/monthly meeting with Dealer Management on operational matters and where needed, on other related matters.
• To provide and review performance against targets and devise improvement action plans based on roof cause analysis.
• To manage and sustain in achievement customer satisfaction (CSI).
• To assist and support Service Head and the management from time to time in any new project or task related to service operation.

Requirements:

• At least 3 –6 years working experience in Automotive as State Manager / Service Manager
• Degree in Automotive Engineering, Mechanical Engineering or similar discipline or equivalent.