Eliz Precious Metals Hiring! Full Time Client Support - Documentation Associate in Federal Territory - Ricebowl

Location: TRX, Kuala Lumpur

Reports to: Operations Manager / Sales Manager

Working Closely With: Compliance Department

About the Role

We are looking for a Client Support & Documentation Associate to join our new TRX office. You will be responsible for making sure our customers have smooth experience when starting their journey with Eliz Precious Metals Sdn Bhd and that their account information is always up to date. You will work closely with our Compliance Officer to ensure all documents meet our company standards.

What You Will Do

• Send onboarding forms to new clients and help them complete the process correctly.

• Collect and check important documents (like ID cards, company registrations, and proof of address) to make sure they are valid.

• Follow a plan to contact existing customers and ask for updated documents to ensure their accounts remain active and safe.

• Update our system with the latest customer information so that our records are always perfect.

• Be the main point of contact for customers who have questions about their application or document status.

• Act as the bridge between the Sales team and the Compliance department to make sure files are ready for final approval.

What We Are Looking For

• Patient & Helpful: You are good at explaining things to customers and following up until the job is done.

• Detail-Oriented: You can spot a missing signature or an expired document quickly.

• Organized & Reliable: You can manage many different files at once and complete your tasks on schedule.

• Language Skill: Clear communication in English and Bahasa Malaysia is required. Ability to speak Mandarin is a strong advantage but not a must.

• Reliable: You can follow a schedule and complete review tasks on time.

• Computer Basics: Comfortable using email, Excel and Cloud Storage platforms (such as Google Drive or OneDrive) to manage and share digital files.

Career Growth & Benefits

• Room for Growth: Perform well and move into Senior Executive or Team Lead positions as the TRX office expands.

• Professional Training: Gain high-value skills in Financial Compliance and KYC (Know Your Customer) processes.

• Modern Workspace: Work in the heart of Kuala Lumpur’s newest financial district.

• Impact: Your work directly helps the company grow while keeping our processes safe and professional.

• Annual Company Trip: We believe in rewarding hard work! Enjoy a fully sponsored yearly trip to relax and bond with the team.