Hays Hiring! Full Time Customer Operations Manager in Selangor - Ricebowl

LEADING AGRICULTURE COMPANY SEEKING STRATEGIC CUSTOMER OPERATIONS MANAGER

Your new company

Join a leading global player in the agriculture industry, dedicated to advancing sustainable farming and crop/livestock solutions through innovative technologies. Operating across multiple international markets, this organisation is recognised for its commitment to agricultural excellence, environmental stewardship, and customer-focused service.
This is an opportunity to be part of a dynamic team that values expertise, collaboration, and continuous improvement, driving impactful solutions that empower farming communities nationwide.


Your new role

Leadership & People Management

• Lead and manage the customer service operations team, providing guidance, coaching, and performance development.
• Build capability through structured training, upskilling, and continuous improvement initiatives.
• Oversee departmental budgeting, resource allocation, and cost efficiency while maintaining customer experience standards across Asia.

Strategic Planning & Process Optimisation

• Develop and implement streamlined workflows and service processes to enhance operational efficiency and service consistency.
• Identify operational gaps and bottlenecks, driving process improvements that shorten response times and elevate customer satisfaction.
• Establish and standardise best practices for handling enquiries, complaints, and escalations.

Stakeholder & Cross‑Functional Management

• Collaborate closely with sales, marketing, product management, and other internal teams to ensure cohesive service delivery.
• Act as the primary escalation point for complex, high‑priority customer issues, ensuring timely resolution.
• Maintain strong communication with customers, vendors, and internal stakeholders to align expectations and project outcomes.

Operational & Technical Oversight

• Provide oversight on technical installation, maintenance, and troubleshooting activities to ensure smooth operations and minimal disruptions.
• Anticipate and resolve technical or operational issues proactively to prevent delays and service impact.

Project Coordination & Reporting

• Support project scheduling, resource planning, and progress monitoring to ensure deliverables meet timelines and standards.
• Prepare clear and timely reports on operational performance, project status, and resource utilisation.
• Ensure all activities are compliant with safety standards, regulations, and company policies, with proper documentation maintained.

What you'll need to succeed

• Bachelor's Degree in business, project management, or a related field (preferred).
• 5+ years in customer service or operations management, with at least 2 years in a leadership role.
• Experience in customer success models and customer excellence.
• Strong leadership, organisational, and problem-solving skills.
• Knowledge of electrical systems, installation, and maintenance processes.
• Ability to manage multiple projects and work under pressure.
• Proficiency in project management tools.
• Strong communication and interpersonal skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.