OWN Academy Hiring! Full Time Admissions and Customer Success Officer in Federal Territory - Ricebowl

OWN Academy is an experiential learning company that supports young people aged 9–18 as they discover who they are becoming. We help students connect the dots between curiosity, competencies, and the real world.

We offer early career exposure and training to young people through hands-on project based / challenged based learning.

Through immersive, industry-inspired experiences led by professionals, students work on real problems, explore multiple disciplines, and gain clarity about their strengths. Our programs span areas such as AI & data, biotechnology, entrepreneurship, filmmaking, music production, sustainable fashion, and more, not to funnel students into a single path, but to help them understand how the world actually works.

At the heart of OWN Academy is a belief that:

• Intelligence is diverse
• Confidence is built through experience
• Growth happens when young people feel safe enough to try, fail, reflect, and try again

We grow with our students over time, supporting not just skill-building, but identity formation, character, and community. Our work is grounded in coaching, mentorship, and human connection, helping young people develop the clarity and confidence to pursue a meaningful life, whatever shape that takes.

Our core competencies “OWNIT” guide everything we do:

• Openness & growth mindset
• Work ethic & commitment to excellence
• Networking & communication
• Innovation & creativity
• Teamwork & empathy

We are a lean, trusted, remote-first team working across Asia and Middle East, united by high standards, deep care for young people, and a belief that education should prepare students for life.

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Role Overview

The Admissions Officer and Family Engagement lead will oversee all stages of the admissions pipeline — from initial inquiry to confirmed enrollment. You will manage parent communication, maintain the CRM in Odoo, track conversions, and ensure admissions targets are met while upholding a high standard of service.

Key Responsibilities

Admissions & Parent Communication

• Serve as the main point of contact for parents exploring OWN Academy programs (ages 9–18).
• Conduct timely follow-up calls with all inquiries to provide accurate program information and support parents in their decision-making.
• Guide families through the admissions process with professionalism and clarity.
• Communicate OWN Academy’s mission, values, and learning outcomes in a confident and approachable manner.
• Coordinate onboarding and handover to the program team after enrollment is confirmed.

Sales Outcomes & Conversion

• Manage a structured admissions pipeline with clear lead stages inside Odoo CRM.
• Meet monthly and seasonal admissions targets for program enrollments.
• Track conversion rates and identify opportunities to improve enrollment performance.
• Follow up consistently with warm leads to support enrollment decisions.
• Provide accurate weekly reports on inquiries, follow-ups, and confirmed enrollments.

CRM & Process Management (Odoo)

• Maintain accurate, organised, and up-to-date records in Odoo CRM, including communication logs and lead status.
• Ensure all admissions data is reliable and accessible for team-wide use.
• Flag recurring parent questions or concerns to help refine messaging and processes.

Relationship Building

• Build professional, trust-based relationships with families through clear and responsive communication.
• Understand each parent’s needs and motivations to support a smooth admissions experience.
• Uphold OWN Academy’s commitment to quality, service, and meaningful engagement with families.

Cross-Functional Collaboration

• Work with the marketing team to align nurturing strategies based on parent insights.
• Share admissions data and insights with leadership for forecasting and planning.
• Support program teams during enrollment and onboarding periods.

Qualifications

• Experience in school admissions, higher education recruitment, customer success, family engagement, or premium education services.
• Strong communication and interpersonal skills, especially on the phone.
• Comfortable managing a high volume of inquiries and follow-ups.
• Experience using Odoo CRM or willingness to learn quickly.
• Goal-oriented with experience meeting or exceeding admissions or sales targets.
• Highly organised, responsible, and detail-oriented.
• Passionate about youth development and meaningful, future-focused learning.