Full Time IT Technical Support Engineer Jobs, in Nityo Infotech - Ricebowl

IT Technical Support Engineer | Singapore |

Location: Singapore

Employment Type: Full-Time

About the Role

We are looking for a proactive and customer-focused IT Technical Support Engineer to join our dynamic Service Desk team in Singapore. In this role, you will provide high-quality technical support to Murex employees across local and remote environments, ensuring seamless IT operations and excellent end-user experience.

You will work in a fast-paced enterprise environment supporting Windows ecosystems, Office 365, collaboration tools, hardware devices, and IT infrastructure services while collaborating closely with global IT teams.

Key Responsibilities

End-User Support

• Provide Level 1 & Level 2 technical support through ticketing systems, phone, chat, and remote support tools.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users.
• Support Windows 11 workstations, laptops, printers, meeting rooms, mobile devices, and peripherals.
• Handle incidents related to:
• Office 365 applications (Outlook, Excel, Teams)
• VPN & Citrix connectivity
• Teams Telephony & video conferencing
• Email and network access
• Access control & CCTV systems

Hardware & Software Management

• Install, configure, upgrade, and maintain Windows operating systems and enterprise applications.
• Replace and deploy IT hardware including desktops, laptops, monitors, and network cables.
• Maintain antivirus, disk encryption, and Active Directory user accounts.

Service Desk Operations

• Manage incidents and service requests using ITSM ticketing systems.
• Provide remote support using tools such as SCCM, Quick Assist, and remote administration platforms.
• Follow ITIL processes, operational procedures, and SLA guidelines.
• Coordinate and follow up with external vendors and service providers.

Collaboration & Documentation

• Collaborate with infrastructure, network, storage, and security teams for issue resolution.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Participate in infrastructure improvement discussions and operational enhancements.
• Support rotational or flexible shifts when required.

Required Skills & Qualifications

Technical Skills

• 2–5 years of experience in IT Service Desk / Desktop Support.
• Strong knowledge of:
• Microsoft Windows 11
• Office 365 Suite
• Microsoft Teams & Teams Rooms (MTR)
• Active Directory
• SCCM / Remote Support Tools
• VPN & Citrix environments
• Experience troubleshooting:
• Hardware & peripherals
• Network connectivity
• Printing solutions
• Mobile devices & collaboration tools

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and collaboratively in a team environment.
• Customer-centric mindset with strong attention to detail.
• Eagerness to learn and adapt to new technologies.

Preferred Qualifications

• Knowledge of ITIL processes and best practices.
• Experience in enterprise IT environments or financial services organizations.
• Familiarity with endpoint security and device management tools.

Why Join Us?

• Opportunity to work in a global enterprise IT environment.
• Exposure to cutting-edge collaboration and infrastructure technologies.
• Collaborative and multicultural work culture.
• Continuous learning and career growth opportunities.

Interested or know someone perfect for this role?

Let’s connect!

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+************* 2521 | WhatsApp: +************* 2521

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