- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Seller Engagement Coordinator in Federal Territory - Ricebowl
Working Location
Job Description
Responsibilities
Department Business Development and Partnerships
LevelEntry Level
LocationKuala Lumpur
The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
Job Description:
Strategic Programme Planning & Execution
- Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
- Design a comprehensive programme calendar, covering:
- Online activations (e.g. in-person training sessions / webinars)
- Offline initiatives (e.g. seller meet-ups)
- External collaborations (e.g. partnerships with MSME associations or government bodies)
- Ensure all programme objectives are achieved within established timelines and budget parameters.
- Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.
Bintang Komuniti Programme Management:
- Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and guiding fellow sellers.
- Foster a collaborative ecosystem where Bintangs share best practices, lead outreach initiatives, and positively influence seller sentiment across Malaysia.
- Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / Engaging seller-facing social media content / Guidance provided for other sellers).
Channel Management:
- Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts.
- Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams.
- Manage and curate engagement content for ShopeeUni MSME telegram group
Requirements:
- A Bachelor’s degree in any field; experience in the e-commerce industry and business development will be an added advantage.
- Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
- Able to travel out-of-state for work-related reasons (including weekends as needed).
- Strong problem-solving skills; able to dissect and identify problems and implement solutions accordingly
- Excellent team player and a drive to always deliver on OKRs
- Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
- Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)
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