Upstream BPO Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,700 - Ricebowl

We are seeking a Customer Service Executive to join our team

The role involves managing customer interactions through Email, Live Chat, and Voice calls, ensuring prompt and accurate responses to inquiries related to billing, payments, relocations, promotions, and general account services.

This position requires excellent communication skills, problem-solving abilities, and a strong customer-first mindset.

Key Responsibilities :

 Handle customer interactions professionally via Email, Live Chat, and Voice calls.

 Provide accurate information and solutions on inquiries related to:

 Billing and Payments

 Relocation requests

 Sales and Promotions

 Manage cross-skill functions across different support channels.

 Record and update customer information accurately in the system.

 Resolve issues efficiently while maintaining high customer satisfaction.

 Escalate complex cases to relevant departments where necessary.

 Adhere to company policies, compliance standards, and service level agreements (SLAs).

Requirements :

• Minimum Diploma or equivalent qualification.
• Fluent in English (spoken and written).
• Prior customer service experience (voice, email, or live chat) preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-volume inquiries efficiently.
• Proficient in MS Office and basic computer applications.
• Team player with a positive attitude and willingness to learn.

What We Offer :

 Competitive salary package with allowances.

 Comprehensive training program (1-month classroom training + 2 weeks nesting period).

 Career growth opportunities with cross-skill functions.

 A supportive and dynamic working environment.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM2,700.00 per month

Work Location: In person