IME Group Of Companies Hiring! Full Time 3D Application Engineer (Shah Alam) in Selangor, Earn up to MYR 3,000 - Ricebowl

Responsibilities:

• Providing 1st tier remote technical support
• Provide technical Onsite Support to Customers
• Install products on-site at customers, including testing, tune-up, and final configuration
• Training customers on-site and ensure knowledge and product competence
• Perform Service Visits including Troubleshooting, Repair, Upgrades and Preventive Maintenance
• Advise customers in all technical and application related questions
• Troubleshoot and diagnose technical problems and implement efficient solutions
• Escalate to respective next level support when needed
• Report Service activities and keep records in CRM/ERP-system
• Build and maintain relationships with customers
• Support on Marketing event, workshop, webinar etc.
• Assisting technical writers service and configuration documentation
• Other projects as assigned

Qualifications and skills:

• Minimum Diploma/ Bachelor’s Degree in Engineering or equivalent.
• Ability to install, repair, service, test and troubleshoot equipment
• Ability to read circuit diagrams and technical drawings
• Advanced customer service, troubleshooting and problem-solving skills
• Ability to resolve complex issues in creative, efficient, and practical ways
• Good communication and interpersonal skills, team player
• Motivated, pro-active, self-driven, used to work independently in stressful situation without much supervision
• Ability to work flexible hours around changing schedules and to effectively manage time
• Excellent written and oral communication skills
• Up to 50% travel required
• Driving license

Nice to have:

• Experience in 3D printing or advanced manufacturing preferred
• 3D Modeling skill in Solidworks, Magics or equivalent.
• Experience with design for manufacturing and design for assembly
• Customer Success focused
• Able to organize and prioritize workload
• Skill for post process on printing part.

Job Types: Full-time, Permanent

Pay: From RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person