FENGSHI METAL TECHNOLOGY MALAYSIA SDN BHD Hiring! Full Time Customer Service Executive in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl

Key Responsibilities

• Handle customer inquiries, complaints, and follow-ups via email, phone, or other channels in a professional manner.
• Process sales orders, prepare quotations, and coordinate with production, planning, and logistics teams to ensure on-time delivery.
• Monitor order status and provide regular updates to customers regarding production progress and shipment schedules.
• Maintain accurate records of customer orders, contracts, and related documents; prepare reports when required.
• Work closely with internal departments (Production, Quality, Sales) to resolve customer issues such as delays, quality concerns, or shortages.
• Build and maintain good relationships with customers to support long-term business growth.

Requirements

• Diploma or Degree in Business Administration, Engineering, or related field
• 1–3 years of experience in customer service (preferably in manufacturing industry)
• Good communication skills in English (Mandarin is an added advantage)
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong coordination and problem-solving skills
• Able to work under pressure and meet deadlines
• Willing to work at Nibong Tebal, Penang

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person