Get Rental Hiring! Full Time Retail Operations Specialist in Selangor - Ricebowl

Job Title: Retail Operations Specialist

Company: Get Rental Sdn. Bhd. (a subsidiary of Hextar Industries Berhad) Location: Shah Alam, Selangor Employment Type: Full-Time

About Us:

Get Rental Sdn Bhd is a growing premium F&B equipment supply company based in Shah Alam, Selangor. We are committed to delivering top quality products with top quality service to meet the evolving needs of our clients. As we expand our offerings and strengthen our brand presence, we are looking for a dynamic and driven individual to join our team as a Retail Operations Specialist.

About the Role

We are seeking a motivated and detail-oriented Retail Operations Specialist to oversee and support the daily operations of our retail outlets across multiple malls. This role involves coordinating logistics, managing staff schedules, ensuring operational excellence, and supporting business development initiatives. The ideal candidate is organized, resourceful, and able to thrive in a fast-paced retail environment.

Responsibilities

Retail Operations

• Manage day-to-day operations across multiple mall retail outlets.

• Ensure stores meet standards in cleanliness, product preparation, and inventory readiness.

• Manage maintenance scheduling to upkeep tools, machines and store.

• Conduct regular outlet visits to monitor performance and compliance.

Delivery & Logistics

• Plan and execute daily and weekly delivery schedules for all customers.

• Coordinate with logistics partners, drivers, suppliers, and internal teams.

• Track stock movement, maintain delivery documentation, and resolve logistical challenges.

Staff Scheduling & Workforce Management

• Prepare weekly and monthly staff rosters across outlets based on operational needs.

• Coordinate leave planning, manpower allocation, and staffing adjustments.

• Support onboarding, training coordination, and performance tracking of store teams.

Business Development Support

• Assist in identifying new business opportunities and secure new business.

• Support communication activities with customers.

• Support proposal preparation, new store setups, and expansion plans.

• Monitor competitor activities and provide insights to enhance sales and operations.

Reporting & Analysis

• Prepare sales, manpower, and operational reports for management review.

• Analyse data to identify improvement opportunities and cost efficiencies.

• Ensure adherence to company SOPs and mall operational requirements.

Stakeholder Management

• Serve as a key liaison with mall management, customers and internal departments.

• Address operational issues promptly and maintain strong customer relationships.

Requirements

• Diploma or Degree in Business, Operations, Supply Chain, or equivalent.

• 1–3 years of relevant experience in retail operations, F&B, logistics, or similar fields.

• Strong organizational and multitasking abilities with attention to detail.

• Good communication, interpersonal, and problem-solving skills.

• Proficiency in MS Excel and scheduling/reporting tools.

• Willingness to work retail hours and travel between mall locations when required.

Preferred Attributes

• Experience managing multi-outlet operations.

• Process-driven, analytical, and improvement-oriented mindset.

• Familiarity with mall operations or tenant management.

How to Apply:

Interested candidates are encouraged to send their resume and a brief cover letter outlining relevant experience to ************* with the subject line: Application – Retail Operations Specialist