全职 Regional Customer Service Executive 工作, 薪水, 嘉驰国际 X-Giants International Federal Territory 公司招聘中 - Ricebowl

Regional Customer Service Executive – Payments (Fintech)

We are looking for a Customer Service Specialist with fintech, financial services or banking experience to join our growing team. If you enjoy solving payment issues, investigating transaction flows, and delivering high-quality customer support in a fast-paced fintech environment, this role could be a great fit.

In this role, you will be the frontline support for customers experiencing payment-related issues, helping them resolve transaction problems while ensuring a smooth and reliable payment experience.

What You’ll Be Doing

• Respond to inbound payment queries, resolving account issues and educating customers on our range of products and features in SEA, HK and SG.
• Take the ownership of investigating customer payment / deposit issues and liaise with both internal and external teams for timely resolution.
• Coordinate with back office team for transaction investigation, urgent payments and incoming collections processing.
• Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.
• Meet our global customer support KPIs, response SLAs and call answer rates.
• Provide feedback to the L1 team and help build processes to improve overall E2E customer experience and business efficiency.

What We’re Looking For

• 3+ years of experience in customer support within fintech, payments, banking operations, or e-wallet platforms
• Experience handling payment issues, disputes, transaction reviews, or reconciliation cases
• Strong written and verbal communication ability in English (Cantonese or Mandarin will be an added advantage)
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Experience in dealing with complex customer escalations.
• Strong Microsoft excel skills
• Data analytics and SQL capability is a bonus.

Why Join Us

• Opportunity to work in a fast-growing fintech environment
• Exposure to payment operations, transaction reviews, and financial systems
• Collaborative and supportive team culture
• Career growth opportunities in payments operations, risk, or customer experience