UPS Hiring! Full Time Operations Customer Service Assistant in - Ricebowl

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Responsibilities

• Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
• Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
• Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
• Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
• Assist with dispatch planning / control office;
• Coordinate details for client KPI daily for internal and external customers;
• Pursue continuous improvement initiatives to drive increased productivity and service levels;
• Other duties as assigned to you from time to time by the company.

Qualifications

• 3-4+ years industry experience in Contract Logistics / 3PL;
• 2-3+ years customer service experience required, additional administrative / data entry experience
• Excellent communication in English (verbal and written) and presentation skills;
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
• Strong problem solving skills; proven ability to work well both independently and as part of a team required;
• Proficient computer and keyboarding skills required(Microsoft Word and Excel);
• Knowledge of order entry systems and warehouse management systems is required

직원 유형:

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.