jobs in Shopee

全职 Content Moderator (1-year Contract) 工作, 薪水, Shopee Federal Territory 公司招聘中 - Ricebowl

Content Moderator (1-year Contract)

Shopee

Undisclosed

全职

KL City, Federal Territory

分享
保存

工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Job Description

Key Responsibilities:

Team Leadership & Case Management

  • Lead and manage a team of agents by distributing caseloads, monitoring performance, and providing coaching to ensure quality and policy compliance.
  • Review and validate incoming case submissions, filtering out ineligible requests before assignment.

Enforcement & Coordination

  • Manage and respond to local and regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests.
  • Ensure thorough due diligence before enforcement actions are taken at listing and seller account level.
  • Coordinate with internal legal and compliance stakeholders on cases and enforcement outcomes.
  • Continuously improve detection and enforcement workflows through both proactive monitoring and reactive case handling.

Regulatory & External Inquiries

  • Serve as the point of contact for regulatory and government-related inquiries.
  • Collaborate with regional teams on cross-market initiatives and ad hoc requests.

Appeals & Penalty Management

  • Oversee the end-to-end appeal process, including review, stakeholder coordination, and resolution of penalty-related submissions.
  • Maintain accurate and up-to-date documentation throughout the appeals lifecycle.

Repeat Offender Management

  • Identify and track repeat infringers, assess violation history, and enforce appropriate escalation actions.
  • Maintain records to support audit readiness and reporting requirements.

Requirements

  • Fresh graduates are welcomed to apply.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Ability to manage multiple tasks efficiently while ensuring compliance with policies.
  • Excellent communication skills for cross-functional collaboration.
  • Experience in content management, policy enforcement, or a related field is a plus.
  • Strong logical thinking and problem-solving skills at all times.
  • Good team player, positive attitude and eager to learn.
  • Strong presentation skills and Microsoft Excel.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多