DAIKIN ASIA SERVICING PTE LTD Hiring! Full Time IT Support Executive in East Region (Singapore), Earn up to SGD 4,500 - Ricebowl

JOB OVERVIEW

Required an experienced IT Executive to support and enhance the Company’s enterprise applications and end-user systems and act as a bridge between business users and technical solutions.

The role will focus on application support, business requirement analysis, coordination of small to medium IT projects and hands-on experience with reporting, analytics, and enterprise collaboration tools.

RESPONSIBILITIES

a)    Enterprise Application Support

•       Provide Level 1 and Level 2 support for enterprise applications including:

• SAP S/4 HANA
• Freshworks / Freshdesk
• Servigistics (Spare Parts Management),
• Microsoft Office 365 applications including SharePoint and Teams

•     Perform incident handling, basic troubleshooting, user assistance, and coordination with higher-level support or vendors when required.

•      Monitor application performance and recommend system improvements to enhance operational efficiency and user experience.

•      Support user account administration, system access, and permissions management.

•     Maintain system documentation, user guides, SOPs, and knowledge base articles.

b)    Reporting& Data Support

•      Support business reporting requirements using tools such as:

• Power BI
• SAP Analytics Cloud (SAC)
• SQL queries

•       Assist in data extraction, report generation and basic dashboard maintenance.

•       Support data validation and troubleshooting activities to ensure reporting accuracy.

c)    Business& Project Coordination

•      Work closely with business users to gather and document system enhancement requirements.

•      Assist in preparing functional specifications, testing scenarios, and project documentation.

•      Coordinate User Acceptance Testing (UAT) and support end-user training activities.

•      Support implementation and enhancement projects by coordinating with vendors and internal stakeholders.

•      Track risks, issues, and dependencies and provide regular project status updates.

•      Take ownership of small-scale IT projects, where assigned.

d)    Operational Support

•      Provide day-to-day application support and user assistance.

•      Monitor system performance, troubleshoot issues, and recommend continuous improvements.

•      Maintain system documentation, user guides, and operating procedures.

•      Ensure IT support tickets and requests are properly tracked and updated.

REQUIREMENTS

•       Bachelor's Degree or equivalent in Computer Science/Information Technology or related discipline.

•       Minimum3 to 5 years of relevant IT experience, preferably in enterprise IT application support.

•       Hands-on experience with:

• Servigistics (Spare Parts Management and inventory planning)
• Freshdesk or similar ITSM/ticketing tools
• SharePoint
• SAP Analytics Cloud (SAC) or similar analytics/reporting platforms such as Power BI etc.

• Basic understanding of SQL queries and reporting tools.

• Experience in user support, troubleshooting, and system coordination.

• Good analytical, problem-solving, and communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong interpersonal and communication skills with ability to present complex technical information clearly and concisely.

• Understanding of inventory planning and supply chain concepts will have an added advantage.