Standard Chartered Hiring! Full Time Senior Officer in Federal Territory - Ricebowl

To manage the operations and functions of Wealth Management Operations, ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk at an accepted level.

Strategy

• Awareness and understanding of the WS COO Strategy, and all related business and functional strategies.
• Advise on, recommend and help facilitate significant strategic initiatives that advance the agenda and effectiveness of WS journey, in partnership with key stakeholders as appropriate

Business

• Ensure Timely resolution of customer queries & complaints
• Being client centric understands customers requirements, able to apply them and guide other team members
• Consistently exceed productivity, accuracy and timeliness norms
• Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes—minimizing non value -added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities.
• Identify and suggest process improvement through automation, STP and Digitization or cost reduction solutions.
• Cross skill self across in at least two different elements and product areas
• Utilize all training opportunities available
• Maintaining smooth interaction and TAT’s effectively for all activities.
• Ensure updation of all registers, trackers & MIS on a daily basis.
• With Ownership look for end to end resolution of Issues being encountered.
• Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity.

Risk Management

• Adhere to laid out processed and procedures while completing process actions.
• Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/ Procedure to the extent applicable and reporting al suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy and any other Group company policy.
• Inculcate the practice of doing Right the First Time (FTR).
• Ensure appropriate and adequate documentation is in place for process actions.

Governance

To support the operations in meeting its obligations on the prevention of money laundering under the Group’s Policies and Standards, and, under local laws and regulations

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Challenges the status quo, understanding that change is the only constant in the organization.
• Actively identifies & manages potential resistance to change.
• Improve overall customer experience through TAT improvement

• Bachelor’s Degree In Business, Finance, Banking, Accounting, Economics or any related field.
• Candidates with 1 - 3 years of experience in Retail Banking And Wealth Management Operations with settlement operation knowledge is preferred.
• Fresh graduate are encouraged to apply.
• Relevant Operations, Risk or Banking Certifications will be an added advantage.
• Systems And Platform Training Relevant To Transaction Processing And Reconciliation (E.G. Core Banking, Custody, And Settlement Systems).
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrate proficiency in Microsoft 365 applications.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.