Katrin Bj Hiring! Full Time ORDER PROCESSING ASSISTANT in Selangor, Earn up to MYR 2,500 - Ricebowl

• Order Entry and Processing:

• Customer Communication:
• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.
• Provide order confirmations and updates to customers.

• Coordination with Departments:
• Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
• Communicate any special instructions or requirements to relevant departments.

• Inventory Management:
• Monitor inventory levels and notify the inventory team of low stock items.
• Assist in the coordination of inventory counts and reconciliation.

• Documentation and Reporting:
• Maintain accurate records of orders, shipments, and returns.
• Generate reports on order status, backlogs, and fulfilment performance as needed.

• Problem Resolution:
• Address and resolve issues related to order discrepancies, shipping delays, and returns.
• Work with the customer service team to handle complaints and ensure customer satisfaction.

• Continuous Improvement:
• Identify and suggest process improvements to enhance efficiency and customer experience.
• Stay updated on product knowledge and company policies.

Qualifications:

• Education: High school diploma or equivalent; associate's degree or higher preferred.
• Experience: Previous experience in order processing, customer service, or a related field is preferred.
• Accurately enter and process customer orders in the system.
• Verify order details for completeness and accuracy.
• Update and maintain customer order records.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person