JW Marriott Kuala Lumpur Hiring! Full Time Housekeeping Supervisor in Federal Territory - Ricebowl

客房主管负责监督客房团队的日常工作，确保客房及公共区域达到酒店清洁标准，具体职责包括：

• 分配并监督客房服务员的日常工作，确保按时完成清洁任务
• 按照LQA标准对已清洁客房及公共区域进行每日例行检查，确保房间品质符合要求
• 跟进房态更新，与前台及其他部门保持有效沟通
• 处理宾客投诉及特殊需求，及时提供妥善解决方案
• 监控客房备品、清洁用品及设备的库存，确保供应充足
• 上报客房内的损坏、维修需求及安全隐患
• 指导及培训新入职客房服务员，提升团队整体服务水平
• 协助客房经理处理日常运营事务

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring guestrooms and public areas are maintained to the hotel's cleanliness standards, including:

• Assigning and supervising Room Attendants' daily tasks to ensure cleaning is completed on time
• Conducting daily room inspections in accordance with LQA standards to ensure consistent quality across all guestrooms and public areas
• Monitoring room status updates and maintaining clear communication with Front Office and other departments
• Handling guest complaints and special requests, providing prompt and appropriate solutions
• Monitoring inventory of guest supplies, cleaning products, and equipment to ensure adequate stock levels
• Reporting room damage, maintenance requirements, and safety concerns in a timely manner
• Guiding and training new Room Attendants to improve overall team performance
• Assisting the Housekeeping Manager with day-to-day operational matters

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person