JW Marriott Kuala Lumpur Hiring! Full Time Front Office Supervisor in Federal Territory - Ricebowl

负责监督前台日常运营并带领宾客服务团队，包括：

• 督导及统筹前台各项日常工作，确保运营顺畅高效
• 负责房间分配与房态管控，包括抵店前预排房、房态监控及房间使用率优化
• 担任房间控制员，与客房部紧密协调，跟进房间就绪状态、房态差异及优先清洁事宜
• 监督入住与退房流程，确保操作准确、高效，并符合既定服务标准
• 指导及支持宾客服务员处理账务、宾客需求及日常运营事务
• 以专业态度妥善处理升级投诉及服务补救工作
• 主持班前会议并提供在职辅导，强化服务标准与操作规范
• 与值班经理及各部门保持紧密沟通，确保宾客体验流畅一致

Responsible for overseeing front desk operations and leading the guest service team, including:

• Supervising and coordinating daily front desk activities to ensure smooth and efficient operations
• Managing room assignment and inventory control, including pre-arrival blocking, room status monitoring, and optimising room utilisation
• Acting as Room Controller to liaise with Housekeeping on room readiness, discrepancies, and priority cleans
• Overseeing check-in and check-out operations, ensuring procedures are executed accurately, efficiently, and in accordance with service standards
• Guiding and supporting Guest Service Agents in handling billing, guest requests, and daily operational tasks
• Handling escalated guest complaints and service recovery with professionalism and sound judgment
• Conducting briefings and on-the-job coaching to reinforce service standards and operational procedures
• Maintaining close communication with the Duty Manager and cross-departmental teams to ensure seamless guest experiences

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion

Work Location: In person