EON Motors Hiring! Full Time Warranty - Service Admin in Pulau Pinang, Earn up to MYR 3,200 - Ricebowl

Job Responsibilities

• Assess warranty and goodwill claims, provide decisions relating to correspondence transactions.
• Advise branches in solving problem cases, request repair instructions, provide special service solutions.
• Monitor product quality and provide regular feedback by way of complaint reports.
• Cooperate with Service Advisors and Technicians with the aim of producing warranty claims which are correct and proper in terms of form and content.
• Request Service Advisors and Technicians to produce qualified complaint reports.
• Ensure compliance with duty of notification and others as stipulated by principal.
• Comply with the stipulations of the "Service" directive relating to duty to submit warranty claims, components and goodwill cases.
• Understand the requirement of service & recall campaign initiated by principal and assist in branches’ queries.
• Monitor the warranty claims processed by the manufacturer if necessary making corrections based on the fault report.
• Prepare and support special and field investigations, for example by plant teams.
• Check the credit memos issued by the principal are complete and forward to finance team.
• Allocate the costs of rejected warranty and goodwill claims and return parts to the relevant cost center.
• Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior.

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development

Willingness to travel:

• 50% (Preferred)

Work Location: In person