全职 Technical Support Engineer 工作, 薪水, SOFtronix Johor 公司招聘中 - Ricebowl

Responsibilities:

• Address customers' requirements and provide solutions.
• Guide customers through installing software and system applications.
• Conduct remote troubleshooting.
• Research for solutions to resolve an issue.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with customers to ensure their software and systems are functional.
• Report customer feedback and potential product requests.
• Produce technical documentation and manuals.
• Build software and system applications related database.

Requirements:

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with Windows environment.
• Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
• Ability to perform remote troubleshooting and provide clear instructions.
• Outstanding problem-solving and multitasking skills.
• Customer-oriented attitude.
• Possess at least a Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Information Technology/Mathematics Science or relevant field.