- Kuala Lumpur Federal Territory Malaysia
Materialise Hiring! Full Time Technical Onboarding Specialist in Federal Territory - Ricebowl
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Job Description
Responsibilities
What you will do
- Own customer onboarding from contract signature to go-live, including kick-off, requirements gathering, configuration, validation, and post-launch review
- Lead customer discussions to understand workflows, technical needs, and use cases
- Configure the platform based on customer requirements, including working with JSON configuration files
- Identify gaps between customer requirements and platform setup, document them clearly, and propose practical solutions
- Guide customers through validation, testing, sign-off, and go-live readiness
- Manage multiple onboarding projects, timelines, risks, blockers, and customer follow-ups
- Maintain accurate documentation, including configuration records, change requests, validation notes, and Design History File documentation
- Provide limited post-go-live hypercare for configuration-related issues and ensure smooth handoff to account management for long-term success
- Monitor adoption and share insights with account managers and sales engineers to flag risks, surface upsell opportunities, and conduct customer success reviews
- Support pre-sales by completing security/compliance questionnaires and partnering with account managers and application engineers to communicate platform capabilities to prospects
- 3 – 5+ years of experience in SaaS implementation, technical onboarding, application consulting, solution consulting, or customer-facing technical delivery
- Experience with customer onboarding, implementation, UAT, validation, go-live, or deployment activities
- Strong communication skills, with confidence to lead customer meetings and explain technical topics clearly
- Ability to gather requirements, clarify unclear customer needs, and translate workflows into system configuration
- Comfortable working with software configuration, JSON, Git, validation/testing, and deployment processes
- Strong organizational skills with the ability to manage multiple customer projects at the same time
- Strong documentation skills with close attention to detail
- Able to work independently, identify gaps, propose solutions, and manage implementation blockers
- Customer-oriented, with the ability to manage expectations and build trust with customers
- Experience in SaaS, healthcare technology, medical software, enterprise software, or regulated software
- Experience working with hospitals, medical device companies, healthcare workflows, or clinical software
- Experience with Design History File documentation, change requests, validation records, or audit-ready processes
- Experience supporting security or compliance questionnaires
- Petaling Jaya, Malaysia
- Full-time
- Hybrid
- Mid-senior level
- CV in English
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