Full Time Japanese - Customer Service Representative Jobs, in ETeam Kuala Lumpur - Ricebowl

Job Title: Customer Support Executive – Japanese Speaker (N1/N2)

We are looking for a dedicated and customer-focused Japanese Speaker to join our Customer Support team. The ideal candidate will provide excellent support to Japanese-speaking customers through phone, email, and chat while ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Japanese and English

• Provide accurate information and resolve customer issues efficiently

• Support customers with product, service, and account-related concerns

• Maintain customer records and update internal systems

• Escalate complex cases to relevant teams when required

• Ensure high customer satisfaction and service quality standards

Requirements:

• Native Japanese Speaker or JLPT N1/N2 Certified

• Good communication skills in English

• Bachelor’s Degree in any field

• Customer service or call center experience is an advantage

• Fresh graduates are welcome to apply

• Strong problem-solving and interpersonal skills

• Ability to work in rotational shifts if required