Muji Malaysia Hiring! Full Time Senior E-Commerce Executive (Operations - O2O) in Federal Territory - Ricebowl

Roles & Responsibilities

O2O (Online-to-Offline) Operations Support:

• Assist in managing daily O2O operations such as Store Pick-Up (SPU).
• Coordinate with stores to ensure timely order preparation and collection.
• Monitor order status and follow up on any delays or issues.
• Prepare weekly/monthly reports for internal review.
• Identify simple operational gaps and suggest improvements.
• Support documentation of SOPs for O2O processes.

Inventory Management & Stock Optimization:

• Manage daily and monthly inventory operations, including stock tracking, inventory replenishment, receiving, and dispatching goods.
• Monitor stock levels and conduct regular audits to ensure inventory accuracy.
• Collaborate with Internal/External team to determine reorder points and optimize stock levels.
• Analyze inventory data and generate reports on stock levels, trends, and performance metrics.

Warehouse Coordination:

• Coordinate with the Warehouse team to ensure accurate and efficient inventory movement.
• Oversee the implementation of Warehouse Management Systems (WMS) to streamline inventory handling.
• Identify areas for process improvements and implement strategies to reduce waste, improve accuracy, and lower costs.
• Ensure compliance with all inventory control policies and procedures.

Daily Operations Management:

• Responsible for day-to-day execution and implementation of the e-commerce activities across online channels (product listing, promotion, price change, campaign management).
• Track inventory levels and products removal (if necessary).
• Follow up on customer’s enquiry on marketplace / EC platforms.
• Any other ad-hoc task required.

Requirements

• At least 3 years working experience in a similar role
• Advanced Excel capabilities are required.
• Working experience in O2O, Inventory Management, Order Fulfilment, Logistics operations is preferred.
• Bachelor's degree in Business, Supply Chain Management, eCommerce or a related field or similar.
• Ability to work on a schedule that meets the business needs, including nights, evenings and weekends.
• Willing to travel outstation (Preferably with own transport).
• Detail-oriented with good communication and interpersonal skills to work with all levels.
• Meticulous, strong analytical, focused on problem solving and able to interact with the team members and stakeholders to achieve goals.
• Ability to take initiative in a fast-moving environment.

Salary range : RM4500 to RM5500