HKT Teleservices Hiring! Full Time CS Officer (Virtual Banking) in Hong Kong Island, Hong Kong - Ricebowl

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. 

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 
 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. 

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
 

Website: *************

Responsibilities:

• Handle customer enquiries in a professional manner via phone, email and live chat

• Maintain good relationship with with customer

• Maintain high-level service standards 

• Welcome call centre background, hotline officer, general banking officer, teller and phone banking officer

Requirements:

• Degree Holder OR Passed in 5 subjects in HKCEE/HKAL/HKDSE Holde

• Call centre background, hotline officer is an advantage

• Passed in IIQE Paper 1, 2 or HKSI Paper 1, 7 and 8  is an advantage 

• Good command in English and Mandarin

• Shift Duty

• Working Location: Quarry Bay