Protective Industrial Products Hiring! Full Time Logistics System Specialist in New Territories, Hong Kong - Ricebowl

JOB RESPONSIBILITIES

1. Daily System Support

• Handle routine OMS inquiries and support tickets, including account management and basic operational guidance.

• Conduct preliminary troubleshooting, escalate complex issues to the manager, and follow up on rectification.

• Assist with OMS training delivery, material sorting and post-training tracking.

• Maintain global supplier account ledger, coordinate with OMS Provider for daily account maintenance.

2. Data Management

• Perform daily OMS/TMS data reconciliation, assist with root cause analysis for discrepancies.

• Conduct basic business data analysis, identify abnormal trends and report to the manager.

• Assist with business visibility report development, update and distribution.

3. Document & Process Support

• Assist with OMS document management, including sorting, archiving and version control of SOPs, project files etc.

• Summarize work pain points, propose optimization suggestions, assist with process standardization.

• Regularly sort work outcomes and provide structured briefings to the manager.

4. Project Coordination

• Assist with OMS implementation and ERP integration project execution, including requirement collection and progress tracking.

• Coordinate with global teams for project information synchronization and deliverable follow-up.

• Attend project meetings, draft meeting minutes, track action items and manage project documents.

5. Global Stakeholder Collaboration

• Conduct daily communication with internal/external partners to ensure smooth information flow.

• Assist with global stakeholder engagement, requirement collection and information synchronization.

• Attend sync-up meetings and complete meeting minutes drafting.

CORE SKILLS/COMPETENCY REQUIREMENTS

• Bachelor’s Degree or above in Business, Logistics, Supply Chain, IT or related fields.

• 3-5 years of logistics/supply chain/system support experience; project coordination experience is preferred.

• Solid understanding of international freight, PO management and cross-border logistics workflows.

• Hands-on OMS/TMS experience; Infor Nexus experience is a strong plus.

• Strong data acumen, proficient in Excel/Power BI, with good issue analysis, process sorting and document maintenance capabilities.

• Effective cross-cultural communication, proactive, meticulous, accountable with strong ownership and innovative thinking.

• Fast learning ability, strong time management skills to handle multiple tasks in fast-paced environment.

• Good English skills; available to attend cross-timezone meetings as required.