- Cheras Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Looking for local and locally available candidates.
APPLICATIONS IMPLEMENTATION AND DEVELOPMENT
§ Provide functional and technical support for the SAP S/4HANA Group Reporting module, ensuring accurate and timely financial consolidation and reporting.
§ Participate in and support mini-projects or system enhancements assigned by the ICT team, contributing to successful delivery within scope, timeline, and governance standards.
§ Conduct end-of-the-end assessments of business requests and recommend best practice solutions aligned with SAP Group Reporting processes and organizational requirements.
§ Provide functional expertise in SAP Group Reporting implementation, configuration, and optimization across the organization.
§ Maintain comprehensive documentation of configurations, processes, and issue resolutions to support audits, knowledge sharing, and continuous improvement initiatives.
APPLICATION ENHANCEMENT AND MAINTENANCE
§ Provide post-Go-Live maintenance and support for the SAP GR module, ensuring adherence to agreed service levels, budgetary and governance guidelines, and established support procedures. This includes managing incidents, resolving system issues, addressing business user inquiries, identifying required system patches for compliance, determining data archiving requirements, and driving continuous system performance improvements to ensure smooth and uninterrupted operations.
§ Serve as the focal point for Business-as-Usual (BAU) support for the SAP GR module, managing and troubleshooting incidents and service requests submitted via ticketing systems, email, or collaboration tools, ensuring resolution within agreed service level agreements (SLAs).
§ Conduct root cause analysis for recurring issues and implement preventive measures. Collaborate with SAP Principal Support and internal IT teams to resolve platform-level and integration-related issues effectively.
§ Support month-end and quarter-end closing activities related to logistics operations, ensuring accuracy and timely completion of processes.
Maintain comprehensive documentation of system processes, configurations, issues, and resolutions to support knowledge sharing, audit requirements, and continuous improvement initiatives.
COMPETENCIES:
EXPERIENCE:
QUALIFICATION:
SAP Certified Professional certification is a plus.
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