TP Hiring! Full Time Customer Service Representative - Cantonese in Federal Territory - Ricebowl

Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualification

• Excellent communication skills in English and Cantonese required
• Excellent commercial understanding
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and travel reservation industry
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibiliti

• Handle pre and post reservation inquiries by phone, e-mail and chat
• Handle customer requests by phone, e-mail, chat
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support