jobs in ITCAN PTE. LIMITED

ITCAN PTE. LIMITED Hiring! Full Time Service desk Engineer in Central Region (Singapore), Earn up to SGD 2,500 - Ricebowl

Service desk Engineer

ITCAN PTE. LIMITED

SGD2,500 - SGD2,500 Per Month

Full Time

Central Region (Singapore)

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Working Location

  • 30 CECIL STREET Central Region (Singapore) Singapore

Job Description

Responsibilities

Responsibilities:

• End-to-End Ticket Lifecycle and monitoring relevant metrics

• Incident Management Workflow, including appropriate escalation

• First Call Resolution and Remote assistance

• Users’ IT accounts and access management (e.g. AD and Email account)

• Password Resets and Account unlock (including self-service)

• Process Change & Service requests Skillsets

• Knowledge on ITSM processes

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