RPG Commerce Hiring! Full Time Livestream Operations Executive in Selangor - Ricebowl

About the company

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OiYO by MONTIGO and CASEBANG.

What you will do

We are looking for a proactive, creative and detail-oriented Live Ops Executive to support and ensure smooth daily livestream operations within the studio environment. The ideal candidate should be able to work in a fast-paced setting, handle operational issues efficiently, contribute to livestream visual execution and collaborate closely with hosts, internal teams and stakeholders to maintain livestream quality and execution standards.

Key Responsibilities

Livestream Operations & Coordination

• Ensure smooth end-to-end livestream operations during live sessions
• Prepare and manage livestream studio setup, including equipment, lighting, audio and product arrangement
• Monitor livestream quality and troubleshoot operational or technical issues during live sessions
• Coordinate closely with livestream hosts, internal teams and relevant stakeholders to ensure efficient execution
• Ensure smooth coordination and communication across internal teams during livestream operations
• Support livestream scheduling, operational planning and daily coordination tasks
• Conduct pre-live checks and ensure all operational requirements are ready before sessions begin
• Maintain studio cleanliness, organization and operational readiness at all times
• Proactively identify and resolve operational issues during livestream sessions
• Assist in tracking livestream performance, operational improvements and process optimization
• Adapt quickly to operational changes and support ad-hoc livestream activities when required

Creative Execution & Visual Merchandising

• Support creative execution and livestream visual setup, including props arrangement, interactive elements and overall livestream presentation
• Ensure livestream visual merchandising (VM) and studio setup are visually engaging, brand-aligned and optimized for audience experience
• Contribute ideas and improvements for livestream presentation, audience interaction and studio visual enhancements

Requirements

• Minimum 2 years of working experience in livestream operations, ecommerce, studio operations, creative production or related fields
• Experience in handling livestream operations within studio environment ie. TikTok Live, Shopee Live or similar platforms
• Strong sense of responsibility, ownership and ability to work independently with minimal supervision
• Good problem-solving skills with proactive thinking during live situations
• Able to multitask, prioritize effectively and remain solution-oriented in a fast-paced environment
• Strong communication, coordination and operational discipline with good time management skills
• Possess strong visual sense and judgment to ensure livestream presentation, studio setup and VM quality meet brand expectations
• Creative, proactive and able to translate ideas into effective livestream execution and audience engagement improvements
• Proficient in using Google Workspace tools such as Google Sheets, Google Docs, Google Slides and Gmail
• Willing to support flexible working hours, including weekends and night livestream operations when required