Manpower Malaysia Hiring! Full Time Customer Support Agent in Federal Territory - Ricebowl

Respond to Client’s customer inquiries via voice, email, chat, in-app support

Handle Client’s customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution in accordance with the processes and work instructions received

Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions

Following GDPR and other relevant laws and regulations

Adhering to set KPIs to provide world-class customer safety support

Assisting with any other English language tickets when possible and/or needed

Handle all cases reported by our users with the utmost discretion, understanding, and empathy.

Review, verify, and activate driver, fleet, vehicle, and document submissions, ensuring accuracy, authenticity, and compliance with defined guidelines

Conduct manual audits on auto‑approved cases, perform validation checks, identify exceptions, and provide structured feedback to improve upstream processes

Handle escalated onboarding cases and execute targeted outbound interactions to unblock funnel drop‑offs, support activations, manage re‑submissions, and reduce churn