Billennium Hiring! Full Time Change and Transformation Management Executive in Selangor - Ricebowl

The Opportunity

As a Change Manager (OCM) within a Global Customer Support business organization, you will be accountable for successfully leading complex, high-impact change and transformation projects and programs, while driving successful organizational adoption across global initiatives.

In this role, you will combine strong Organizational Change Management (OCM) capabilities with Project Management responsibilities by:

• Leading complex, cross-site projects and programs with full ownership of decision-making, ensuring alignment with strategic business and product goals.
• Identifying and orchestrating interdependencies, timelines, budgets, and change initiatives while ensuring documentation meets program standards.
• Designing and executing comprehensive change management strategies, ensuring all impact points are identified and translated into actionable plans that support long-term organizational adoption.
• Assuming project leadership responsibilities when required, including building and guiding cross-functional and cross-department teams within a matrix organization structure.
• Driving strategic stakeholder engagement and communication efforts to ensure successful adoption of global initiatives.

Who You Are

• Minimum 5+ years of experience in Change Management and Project Management, including matrix leadership experience within fast-paced international environments.
• Change Management certification (e.g., Prosci Change Practitioner) is an added advantage.
• Project Management certification (e.g., IPMA, PMI, PRINCE2, Agile methodologies) is an advantage.
• Extensive experience with various project management methodologies and transformation initiatives, including advisory support on the people side of change.
• Strong strategic and big-picture thinking with the ability to understand system interdependencies and coordinate impacts across multiple initiatives.
• Knowledge of service and customer care processes related to medical devices is an advantage.
• Proven experience engaging with stakeholders in complex and challenging environments, with strong influencing, communication, negotiation, and collaboration skills.
• Ability to synthesize system information and business processes into clear impacts, outcomes, and business benefits.
• Mandatory fluency in English (spoken and written).
• Well-structured, goal-oriented, and team-focused working style with strong experience navigating international matrix organizations.

Benefits

• Hybrid working arrangement (3 days in a MONTH working from office)
• Official working hours: 10AM – 6PM (Flexible working hours)
• 15% EPF employer contribution for local
• Work-life balance
• Health insurance coverage (including spouse and children)
• Yearly Health Check-up
• Optical coverage reimbursement
• Transport allowance
• Sport allowance
• Integration activity
• Opportunities for promotion (reviewed every year)
• Skill enhancement (Certifications)
• Additional 2 days of annual leave upon completion every 1 year in Billennium