全职 Customer Service Associate (Maternity Cover) 工作, 薪水 up to SGD 2,000, AMCOR FLEXIBLES SINGAPORE PTE. LTD. West Region (Singapore) 公司招聘中 - Ricebowl

Principal Accountabilities
Sales Order Processing (The following to be carried out on a timely basis):

• Receive and enter orders into the system, acknowledge customers’ P.O.s on time
• For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable.
• Update weekly delivery schedule & update open order items that already shipped.
• Update order quantities on MS/MRP.
• Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts.
• Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation.
• Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery.
• Perform the above for sample requests where applicable.
• Any other tasks related to order fulfillment (including unique requests).

Customer Service:

• Handle customer enquiries and maintain good customer relations.
• Respond to customer complaints and forward to QA for investigation.
• To follow with QA to close complaints.
• Other related customer service work.

Administrative and others:

• Create and maintain Bill of Material.
• Provide administrative support to Sales.
• Follow up payment from customer ensure AR record current.
• Prepare Monthly reports.
• Perform periodic stock count and reconciliations.
• Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
• Ability to maintain and monitor internal controls and flow of documents; and ensure that documents are filed in an orderly manner.
• Prepare pre custom clearance and liaise with custom officer if any issue arise.
• Month end billing for consignment stock.
• To update the documents and file on timely manner
• Other related administrative work.