全职 Software Specialist Team Lead 工作, 薪水 up to MYR 6,000, Social Bee Federal Territory 公司招聘中 - Ricebowl

Position : Software Specialist Team Lead

Salary : RM 3,500 - RM 6,000

Location : Kepong, KL

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Job Summary

We are seeking a Software Specialist Team Lead to lead a team of software specialists in delivering high-quality technical support, system implementation, and application maintenance. This role combines strong technical expertise with leadership responsibility to ensure service excellence, SLA compliance, and high customer satisfaction.

Job Responsibilities

• Lead, coach, and mentor a team of software specialists to achieve performance targets and support continuous professional growth
• Provide advanced technical guidance on software solutions, integrations, and complex troubleshooting cases
• Act as the escalation point for critical or unresolved technical issues and ensure timely resolution
• Oversee incident, problem, and change management processes in compliance with IT policies and SLAs
• Review and validate technical documentation, configurations, and support procedures before release
• Plan, prioritize, and allocate team workload to ensure timely delivery of support and project commitments
• Monitor application performance, analyze trends, and prepare regular operational and management reports
• Conduct team meetings, performance reviews, and skills assessments to drive team improvement
• Collaborate with Sales, IT Support, and Development teams to improve customer experience and resolve recurring issues
• Develop and maintain support documentation, knowledge base articles, and troubleshooting guides
• Manage team schedules, including on-call rotations, to ensure continuous support coverage
• Provide regular updates to management on project progress, system performance, and critical issues
• Drive initiatives to improve support processes, system stability, and operational efficiency

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in application support, software development, or IT operations, including at least 2 years in a leadership role
• Strong understanding of IT Service Management (ITSM), including incident, problem, and change management processes
• Strong leadership, communication, and problem-solving skills
• Deep technical knowledge in relevant software domains (e.g., POS, WMS, ERP, system integration, databases, etc.)
• Experience with ticketing systems, monitoring tools, and customer-facing applications
• Ability to balance technical expertise with customer-focused decision-making
• Strong ability to manage multiple priorities in a fast-paced environment and coordinate across departments
• Proven ability to lead teams and drive performance improvement initiatives

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Leadership: 2 years (Preferred)
• Software development: 2 years (Preferred)
• IT Service Management (ITSM): 2 years (Preferred)

Work Location: In person