Social Bee Hiring! Full Time ProTech Assistant Manager in Federal Territory, Earn up to MYR 8,000 - Ricebowl

Position : ProTech Assistant Manager

Salary : RM 5,500 – RM 8,000

Location : Desa Aman Puri, Kepong

Working Days / Time : 8.30am – 5.30pm (Mon-Fri)

Job Summary

We are seeking a ProTech Assistant Manager to oversee ICT infrastructure, Managed Services, and internal IT operations. This role requires a strong blend of technical expertise, leadership, and planning capabilities to ensure efficient team coordination, reliable service delivery, and alignment of IT solutions with business and client objectives.

Job Responsibilities

• Assist in managing day-to-day ICT infrastructure, Managed Services, and internal IT operations to ensure high availability, performance, and reliability
• Plan, coordinate, and support delivery of ICT and Managed Services projects in line with client requirements, timelines, and SLAs
• Lead and supervise ProTech and Internal IT teams by assigning tasks, monitoring progress, and ensuring effective collaboration and service delivery
• Oversee Managed Services operations such as cloud, network, cybersecurity, and IT support, ensuring adherence to ITIL or similar frameworks
• Act as a key liaison for clients and internal stakeholders, providing updates, gathering requirements, and ensuring service expectations are met
• Provide advanced technical support for escalated ICT, network, or system issues, coordinating with vendors and internal teams for resolution
• Monitor service performance, prepare operational reports, and track SLA compliance and system health metrics
• Identify and implement improvements in ICT, Managed Services, and IT operations to enhance efficiency and service quality
• Maintain accurate documentation for systems, processes, project plans, and service records
• Ensure compliance with security, regulatory, and operational standards across all IT services
• Support resource planning, capacity management, and budgeting for IT and Managed Services initiatives
• Assist in training, onboarding, and developing technical team members to enhance skills and performance

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• Relevant certifications such as ITIL, Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), CompTIA, or equivalent is an advantage
• Strong understanding of ICT infrastructure including servers, networking, cloud platforms, and cybersecurity
• Hands-on experience with Managed Services tools such as ITSM platforms, remote monitoring, and backup solutions
• Knowledge of ITIL, COBIT, or similar service management frameworks
• Experience in troubleshooting hardware, software, and network issues
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V) is a plus
• Proven experience in supervising or coordinating technical teams
• Strong planning, organizational, and multitasking abilities
• Experience working with vendors and managing stakeholder relationships
• Excellent communication skills in English (additional languages are an advantage)
• Ability to explain technical concepts to non-technical stakeholders clearly
• Customer-focused mindset with experience in client-facing roles
• Strong analytical, problem-solving, and decision-making skills
• Typically 3–5 years of experience in IT support, system/network administration, or related roles, including 1–2 years in a supervisory or assistant managerial capacity
• Willingness to work flexible hours or be on-call when required
• Strong documentation and service management discipline

Pay: RM5,500.00 - RM8,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• Azure: 2 years (Preferred)
• ICT infrastructure: 2 years (Preferred)

Work Location: In person