Brighten Debt Management Agency Hiring! Full Time ADMIN ASSISTANT - DEBT COLLECTION AGENCY in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Overview

The Administrative Assistant will provide comprehensive administrative and clerical support to the collections team and management. This role ensures smooth daily operations, accurate record-keeping, and timely communication with clients, debtors, and external partners. The ideal candidate is detail-oriented, organized, and able to work in a fast-paced environment within the debt collection sector.

Key Responsibilities

1. Administrative & Clerical Support

• Prepare, organize, and maintain physical and digital records, including debtor files, agreements, and documentation.
• Handle incoming and outgoing correspondence (emails, letters, notices, courier).
• Perform data entry and ensure accuracy of information in collection systems.
• Assist in preparing reports, summaries, and presentations for internal and client use.

2. Coordination & Communication

• Liaise with collectors, clients, and other internal departments to ensure timely flow of information.
• Coordinate meetings, appointments, and schedules for management and team members.
• Handle phone calls and walk-in inquiries professionally and direct them to the appropriate personnel.

3. Collection Support

• Assist collection officers in preparing documentation such as demand letters, settlement offers, and payment arrangement forms.
• Track and update payment records and follow-up statuses.
• Ensure compliance with internal SOPs and Malaysian regulations related to debt recovery (e.g., PDPA compliance).

4. Office Administration

• Manage office supplies, stationery, and maintenance requests.
• Monitor and support daily office operations to ensure a conducive working environment.
• Coordinate with external vendors (e.g., courier services, printing services).

5. Reporting & Compliance

• Generate daily, weekly, and monthly operational and performance reports.
• Assist in monitoring compliance with company policies, including confidentiality and data protection standards.
• Support audit activities by preparing required documentation.

Requirements:

Qualifications

• Minimum SPM / Diploma in Business Administration, Office Management, or related field.
• At least 1–2 years of administrative experience (experience in a collection/finance/legal environment is an advantage).

Skills

• Proficiency in Microsoft Excel is a must, including strong data reconciliation abilities.
• Ability to handle collection system (training will be provided if needed).
• Excellent communication skills (Bahasa Malaysia & English; Mandarin is a bonus).
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Good data-entry accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Personal Attributes

• Responsible, reliable, and able to work independently.
• Strong teamwork and interpersonal skills.
• Able to work under pressure and meet deadlines.

Those experienced with this role in Collection Agency salary scale will be RM2500 and above. Those with admin experience but require training in this role, you will start at RM1800 and above.

For faster application process kindly contact;

WhatsApp : +************* 6995

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,150.00 - RM2,500.00 per month

Work Location: In person