jobs in Lenovo

Lenovo Hiring! Full Time EService Support AI Solutions Manager in Federal Territory - Ricebowl

EService Support AI Solutions Manager

Lenovo

Undisclosed

Full Time

KL City, Federal Territory

Share
Save

Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

General Information

Req #
WD00097335
Career area:
Artificial Intelligence
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Friday, April 17, 2026
Working time:
Full-time
Additional Locations:
  • Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit *************, and read about the latest news via our StoryHub.

Description and Requirements

  • Support Project F (Machines Fix Machines) initiatives by contributing to the design and rollout of AI-enabled self-healing and automated support capabilities within Lenovo eService platforms.
  • Assist in defining AI-driven service scenarios (e.g., issue detection, recommendation, auto-resolution flows) to improve issue resolution efficiency and customer experience.
  • Work with cross-functional teams to translate support use cases into AI solution requirements and track delivery progress.
  • Analyze AI performance metrics and customer behavior to help identify optimization opportunities for automation effectiveness and resolution rates.
  • Support ongoing AI service operations, including monitoring solution performance, documenting learnings, and contributing to continuous improvement of Project F capabilities.

Experience & Qualifications

  • Bachelor’s degree or above in Computer Science, Information Technology, Data, Engineering, or related fields.
  • 0–3 years of relevant experience; background or exposure in AI, data, digital products, or automation projects is preferred.
  • Proficiency in Mandarin and English as working languages, with strong communication and collaboration skills.
Additional Locations:
  • Malaysia
  • Malaysia

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More