- Skudai Johor Malaysia
Full Time Customer Service cum admin Jobs, salary up to MYR 3,500 in GENESIS MILLENIUM FALCON SDN BHD Skudai - Ricebowl
Customer Service cum admin
GENESIS MILLENIUM FALCON SDN BHD
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Job Description
Responsibilities
Xiaomi Exclusive Service Center – Front Desk / Admin Executive
Location:
Xiaomi Exclusive Service Center – Paradigm Mall Johor
Lot 3F-63A, Level 3, Paradigm Mall, 81200 Skudai, Johor
Working Hours:
- 10:00AM – 7:00PM (Entitled OT Pay)
- 6 working days per week
- Off day on weekday
- KPI Bonus
- Public Holidays required to work (Double Pay Compensation Provided)
Job Overview
We are looking for a responsible, friendly, and detail-oriented Front Desk / Admin Executive to join our Xiaomi Exclusive Service Center team.
This role is mainly responsible for handling customer reception, administrative tasks, repair case coordination, and supporting daily service center operations.
Job ResponsibilitiesFront Desk & Customer Support
- Welcome and assist walk-in customers professionally
- Handle customer enquiries via WhatsApp, phone calls, and email
- Register repair cases and update customers on repair progress
- Support cashier documentation and payment records
Administrative Support
- Prepare quotations, invoices, and daily reports
- Perform data entry and update internal systems
- Maintain proper filing and documentation records
- Assist in report preparation and operational paperwork
Operational Coordination
- Coordinate with technicians and HQ regarding repair cases
- Support service center daily operations and workflow
- Assist in complaint follow-up and case monitoring
- Support inventory and spare part record updates
Requirements
- Basic knowledge of Microsoft Word & Excel
- Good communication and customer service skills
- Responsible, punctual, and able to work independently
- Good attitude and willingness to learn
- Experience in admin, retail, or customer service is an advantage
Why Join Us?
Friendly working environment
Career growth opportunity
Xiaomi official service center experience
Training provided
Young and energetic team
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Administrative: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: In person
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