Agensi Pekerjaan Synergy Staffing Hiring! Full Time WE ARE HIRING: CUSTOMER SUPPORT - OPERATION EXECUTIVE in Federal Territory, Earn up to MYR 7,500 - Ricebowl

WE ARE HIRING: CUSTOMER SUPPORT & OPERATION EXECUTIVE

Kuala Lumpur / Bukit Jalil
Salary: RM4,100 – RM7,500
DeWonder Travel (Luxury Travel Platform – HK & SG)

JOIN A FAST-GROWING LUXURY TRAVEL BRAND

Love customer interaction, travel planning & premium customer experience?

DeWonder Travel is looking for a Customer Support & Operation Executive to support travelers across Asia through personalized service, booking coordination, and customer engagement.

If you enjoy helping customers, handling travel arrangements, and working in a dynamic international environment — this role is for you

WHAT YOU’LL DO

• Assist customers via email, WhatsApp & live chat
• Handle inbound travel inquiries and provide personalized tour recommendations
• Convert inquiries into confirmed bookings
• Manage booking arrangements, itinerary updates & payment coordination
• Deliver high-touch customer service aligned with luxury travel standards
• Coordinate closely with CRM & operations teams for smooth customer experience
• Maintain accurate customer records and booking details in CRM systems
• Gather customer feedback and support service improvement initiatives

REQUIREMENTS

2–8 years experience in customer support / hospitality / travel industry
Strong communication and customer service skills
Able to work in fast-paced and customer-focused environment
Comfortable using CRM systems & messaging platforms
Good problem-solving skills and attention to detail
Fluent in English & Cantonese
Mandarin is an added advantage

WORKING SCHEDULE

Sunday: 9AM – 6PM
Monday – Thursday: 2PM – 10PM
Friday & Saturday: Off Day

Must be comfortable working shifts, weekends & supporting customer enquiries outside standard office hours when required.

WHY JOIN US?

Exposure to luxury & international travel industry
Opportunity to work with HK & SG market
Dynamic, fast-paced & multicultural environment
Career growth in customer experience & travel operations

APPLY NOW

Interested candidates are encouraged to apply.
Only shortlisted candidates will be contacted.

Pay: RM4,000.00 - RM7,500.00 per month

Work Location: In person