jobs in JLL

JLL Hiring! Full Time Business Support, Concierge in - Ricebowl

Business Support, Concierge

JLL

Undisclosed

Full Time

Singapore

Share
Save

Working Location

  • Singapore

Job Description

Responsibilities

Facilities Concierge Operations

  • Assist with VIP’s arrival
  • Manage the concierge counter not limited to walk in queries, calls etc.
  • Manage switchboard calls
  • Log all feedback and follow through until case is satisfactorily resolved
  • Handle complaints and deploy facilities team support
  • Use the Guest Management System to pre-register guests / visitors
  • Book and manage meeting rooms (setup, cleanliness, AV etc.)
  • Manage lobby shared mailbox with SLA 4 hours.
  • Event coordination (logistics, cleanliness, catering etc.)
  • Access Control Management
  • Generate concierge reports
  • Assist and deploy Butler Services
  • Assist Helpdesk as and when needed
  • Ad hoc tasks that may be assigned as when needed

Facilities Concierge Reporting

  • Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
  • Responsible for Call Log reports
  • Responsible for Meeting Room reports
  • Responsible for Event Reports
  • Ensure escalated issues are reported to manager immediately
  • Other reports and activities assigned by the manager

Key Result Area/ Competencies

  • Ability to work under pressure efficiently
  • Proactive and solution oriented, friendly with assertive and personable nature
  • Demonstrate initiative and able to work in a team-based environment with plenty of movement
  • Experience in using Microsoft Excel and Word
  • Decorous and Diplomatic

Required Qualifications & Experience

  • Experience in the service industry
  • Able to multitask with good time management skills
  • Good relationship building skills
  • Strong written and oral communication skills
  • Fluent speaking and written English is a required
  • Minimum High School Diploma
  • Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage
  • Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More