GOLDTECH RESOURCES PTE LTD Hiring! Full Time Technical Support Engineer, F-B Systems in - Ricebowl

Job Overview

We are looking for a technically capable F&B Specialist to support and manage restaurant technology systems within a fast-paced operations environment. This role focuses on supporting POS systems, eMenu platforms, and related F&B operational applications to ensure smooth day-to-day business operations.

The ideal candidate should possess strong understanding of restaurant operations together with hands-on technical experience supporting F&B systems, troubleshooting issues, and coordinating with vendors and business users.

Key Responsibilities

F&B Systems Support

• Support and maintain F&B operational systems including POS, eMenu, ordering, and payment platforms
• Monitor system performance and ensure operational availability across restaurant outlets
• Troubleshoot and resolve system, connectivity, and application-related issues
• Coordinate with vendors and internal stakeholders on issue resolution and system enhancements

POS & eMenu Administration

• Configure and maintain POS terminals, menus, pricing, promotions, and user access
• Support eMenu content updates and synchronization across platforms
• Ensure menu configurations and operational workflows are aligned with business requirements
• Support testing and deployment of new features, patches, and system upgrades

Operational & Technical Support

• Provide onsite and remote support for F&B operational issues
• Support integration between POS systems and other business applications where applicable
• Perform system health checks, troubleshooting, and incident resolution
• Maintain proper documentation for configurations, issues, and operational procedures

Stakeholder Coordination

• Work closely with restaurant operations, finance, vendors, and IT teams
• Gather business requirements and support process improvement initiatives
• Assist in user training and operational support activities

Requirements

Experience

• Experience supporting F&B systems, restaurant technology, or hospitality applications
• Hands-on exposure to POS systems and eMenu platforms
• Experience in troubleshooting application and operational issues within restaurant environments

Technical Skills

• Knowledge of POS systems and restaurant operational workflows
• Familiarity with eMenu platforms, payment systems, and order management systems
• Basic understanding of networking, system connectivity, and hardware troubleshooting
• Experience coordinating with vendors and third-party support teams

Soft Skills

• Strong troubleshooting and communication skills
• Able to work in fast-paced operational environments
• Good coordination and stakeholder management skills
• Able to support after-office-hours operational issues when required

Good to Have

• Experience in hospitality, F&B, or restaurant operations environments
• Exposure to system integration or application support
• Familiarity with ITIL or incident management processes
• Experience supporting multi-outlet operations preferred

Please send your detailed resume in MS Word format to ************* with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability