Full Time Technical Engineer Jobs, in Tata Consultancy Services Kuala Lumpur - Ricebowl

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Technical Engineer

Location: Kuala Lumpur, Malaysia

Key Responsibilities

1. WOS (Warehouse Operation System) Technical Support

• Deliver end to end technical support for the WOS system, ensuring reliable performance and a positive user experience.

2. Incident & Problem Management

• Manage standby support, respond to customer reported issues, and drive timely resolution of incidents and problems.

3. Vendor Hardware/Software Coordination

• Work closely with third party vendors to troubleshoot and resolve hardware and software issues.

• Oversee hardware related concerns, including RMP130 door access systems, walkie talkies, WiFi temperature loggers, FDU installations, and printer functionality.

4. Customer Communication & Case Handling

• Manage customer communications via email and phone for fault reporting and inquiries.

• Maintain accurate logs and ensure proper follow up on ServiceNow tickets.

5. Work Permit & Registration Administration

• Coordinate and process work permits, including car plate registrations and related documentation.

6. SOP Development & Maintenance

• Create, revise, and maintain Standard Operating Procedures (SOPs) in Confluence to strengthen the knowledge base and support efficient incident resolution.

7. Data Patch & Code Simulation

• Collaborate with vendors to resolve data patch issues and support TC code simulations.

8. System Simulation & Testing

• Perform system simulation tasks within the WOS environment and conduct testing following system updates to ensure operational stability.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.