PositiveLinks Asia Hiring! Full Time Fraud Analyst - Card Operation (Open to Freshers) in Federal Territory - Ricebowl

Summary

Responsible for managing and resolving credit and debit card disputes, handling customer inquiries via the Onyx system, and ensuring timely processing in compliance with Visa, Mastercard, and regulatory guidelines.

Key Responsibilities

• Review and process cardholder disputes (including unauthorized/fraud cases) via CRM Onyx system.
• Respond to customer inquiries through the Onyx mailbox in a timely and professional manner.
• Ensure all cases are resolved within the 14-day SLA in line with BNM, Visa, and Mastercard requirements.
• Maintain compliance with internal policies and external regulatory guidelines.
• Perform administrative tasks related to fraud adjustments and dispute handling.

Skills & Requirements

• Experience in card operations (disputes) or customer service is preferred.
• Strong written and verbal communication skills when dealing with customers.
• Good analytical thinking and problem-solving abilities.
• Ability to manage high-volume workloads within strict SLA timelines.
• Proficient in Excel and handling data efficiently.
• Must be willing to work on contract