RIAmetric Hiring! Full Time Help Desk Specialist in Federal Territory - Ricebowl

We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.

Key Responsibilities

Handle end-user support requests related to hardware, software, and basic network issues

Perform basic troubleshooting and resolve technical issues

Install, configure, and maintain desktops, laptops, printers, and standard applications

Provide user account support (e.g., password resets, access issues)

Escalate unresolved or complex issues to Level 2/3 support teams

Ensure timely response and resolution in line with agreed SLAs

Maintain proper documentation and update support tickets accordingly

Requirements

Minimum 1–2 years of experience in IT helpdesk or technical support

Basic knowledge of Windows OS, Microsoft Office, and common business applications

Good communication and interpersonal skills

• Ability to work onsite during standard business hours