PeopleLogic Hiring! Full Time Application Support Engineer in - Ricebowl

Application Support Analyst / Engineer

Location: Singapore

Experience: 5+ Years

Role Overview

We are looking for an experienced Application Support Analyst / Engineer to provide support, monitoring, troubleshooting, and maintenance for business-critical applications. The role involves working closely with technical, manufacturing, and engineering teams to ensure application stability, operational efficiency, and continuous improvement.

Key Responsibilities

Application Monitoring & Support

• Monitor application performance, availability, and system health
• Perform routine maintenance, patches, upgrades, and backups
• Ensure compliance with operational and security standards

Incident Management & Troubleshooting

• Investigate and resolve application-related incidents
• Perform root cause analysis and implement corrective actions
• Escalate complex issues to development or infrastructure teams

User & Operational Support

• Provide application support and guidance to end users
• Develop and maintain support documentation and user guides
• Support production resilience, business continuity, and disaster recovery activities

Collaboration & Continuous Improvement

• Work closely with development, manufacturing, engineering, and automation teams
• Participate in release validation, deployments, and system improvements
• Identify opportunities for automation, optimisation, and process enhancement

Key Skills & Experience

Must Have

• 3–5 years of experience in Application Support / Production Support
• Strong understanding of application architecture and databases
• Hands-on experience with Oracle, PostgreSQL, and Big Data solutions
• Basic programming/scripting knowledge in .NET, JavaScript, Python, C#, or C++
• Experience with ticketing systems and troubleshooting tools
• Knowledge of incident management and root cause analysis
• Strong communication and stakeholder management skills
• Willingness to work onsite and provide on-call support when required

Good to Have

• Experience with REST APIs, backend services, SQL & NoSQL databases
• Exposure to DevOps tools and CI/CD pipelines
• Experience working with cross-functional business and engineering teams
• Knowledge of business continuity and disaster recovery processes

Nice to Have

• Familiarity with ITIL processes
• Exposure to AWS / Azure cloud platforms
• Experience with monitoring tools such as Zabbix
• Understanding of security and compliance best practices

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field

Ideal for candidates with strong troubleshooting and application support experience in enterprise or manufacturing environments.