TBO.COM Hiring! Full Time Sales Support Specialist in Federal Territory - Ricebowl

Sales Support , Kuala Lumpur , Malaysia

Job Summary:

The Sales Support will support the sales team by managing administrative processes, assisting with partner relations, and coordinating with various functions to facilitate smooth booking operations. This role requires a candidate with experience in the travel industry who understands the nuances of Travel product/services distribution. The specialist will help ensure efficient service delivery, handle customer inquiries, and maintain strong relationships with clients.

Key Responsibilities:

• Act as a primary point of contact for travel agents for escalations and inquiries.
• Support the sales team in managing client relationships, addressing special requests, and resolving disputes.
• Coordinate with the sales team to monitor key account activities and address customer feedback promptly.
• Provide rate comparison with revenue for possible revenue optimisation.
• Provide periodic Performance reports to clients highlighting the risks and opportunities.
• Coordinate with finance to ensure accurate invoicing, payment tracking, and handling of commission structures.
• Collaborate with the operations team to ensure seamless processes for booking confirmations, customer communications, and service delivery.
• Work closely with the marketing team to support special offers, sales campaigns, and client-specific promotions & translations.
• Continuously assess booking and sales support processes, recommending improvements to enhance efficiency and client satisfaction.
• Identify and troubleshoot any system or process issues that may disrupt sales support activities.

Qualifications:

• Education: Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred)
• Experience: 2+ years in sales support, client services, or operations within the travel or hospitality industry, preferably with experience within B2B travel distribution,

Skills:

• Excellent written and verbal communication skills
• Strong organizational and multitasking skills with high attention to detail
• Analytical skills for generating insights from sales and booking data
• Customer-oriented with a proactive problem-solving approach
• Data Oriented & Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Key Competencies:

• Self-motivated, proactive, and adaptable to a dynamic travel environment
• Strong relationship-building skills with clients and suppliers
• Ability to handle high volumes of requests efficiently
• Team-oriented, collaborative, and solutions-focused
• High attention to detail with a commitment to service excellence