Valiram Hiring! Full Time Operations Manager - Godiva in Federal Territory - Ricebowl

About Valiram:

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360 retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at *************

Position Summary:

• Provide responsible and skilled leadership in directing all facets of retail operations in the region/area.
• Assist the stores in the region/area to achieve budgeted revenues & profit goals, monitoring expenses and other retail performance criteria’s.
• Guide the stores in the region/area to provide customers with the highest level of service
• Maintain inventory integrity – minimise stock losses & insure monthly (& daily if necessary) stock counts
• Implement & monitor appropriate actions to achieve retail performance goals in different areas: Store Opening/Renovation, Store Ops, HR, Customer Care, Logistics, IT and Administration.

Key Responsibilities:

Provide Leadership in the retail operations in the Region/ Area

• Develop a close working relationship with all relevant stakeholders in the region : store staff, General managers, suppliers, maintenance vendors and landlords where applicable
• Analyse local business environment, competition, trends and work with Brands/Area Managers to plan their business accordingly
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Optimize the sales, profits and other retail performance criterias

• Analyse sales figures, monitor expenses to optimize sales and profits
• Develop & implement efficient in-store management systems to monitor operating costs
• Initiate changes to improve the business e.g. revising opening hours to ensure the store can compete effectively in the local market
• Assess and prioritize all store maintenance issues working with the Store Managers. This includes contingent, recurring and refurbish maintenance projects.
• Coordinate all matters related to POS systems - receiving records, invoices, transfers, shortage and damage reports and purchase orders

Support Store Openings / Renovations

• Liaise with relevant departments (eg. store design, projects, VM, …) to ensure operational needs are met in all new store environments/renovations
• Support General Manager & operations team in store opening process and coach the SLT team during new store opening
• Assist in the recruitment of the staff and proper on-boarding & Trainings.

Ensure that Retail Standards are maintained

• Monitor and ensure compliance to all retail standards and local regulatory requirements
• Ensure the store & back of house are kept neat and tidy in line with VG standards - proper care for stocks, fixtures and furniture
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines
• Be vigilant and practice regular checks on staff movements during operating hours

Achieve High Service Standards

• Responding to customer complaints and dealing with staffs issues if required,
• Benchmark competitors in terms of service standards,
• Train appropriately & on-going basis staff in service standards, or any Service Training that is relevant.

Maintain Inventory integrity

• Work with the store staff to manage inventory and minimize stock losses (within agreed level of tolerance per brand/product category)
• Make sure that the stock count is performed regularly as scheduled by business requirement.
• Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions

Provide People Leadership

• Lead/coach front-line staffs to achieve business goals
• Ensure that front-line staffs are properly recruited in balance segmentations and trained in product knowledge, service, retail standards, integrity, people management, …
• Assist to conduct staff appraisal and quarterly performance review
• Improve staff morale leading to positive and dynamic working attitude
• Lead employee engagement activities across stores in the region/area
• Maintain general and acceptable staff working conditions
• Support store PIC, Brand / Area Manager on staff related issues Discipline, work performance, sales