Harrington Starr Hiring! Full Time Customer Solutions Engineer in - Ricebowl

Senior Project Delivery & Technical Support Specialist

Financial Markets Technology | APAC Client Delivery

A global financial technology business is hiring a senior client-facing delivery specialist to support enterprise deployments across APAC.

The company provides secure communication, voice and collaboration technology used by leading financial institutions globally, with a strong focus on cloud-native infrastructure, real-time trading communications and enterprise connectivity.

This role sits at the intersection of:

• Project Delivery
• Solutions Engineering
• Technical Support
• Voice & Network Infrastructure
• Client Services

The Role

You’ll take ownership of end-to-end delivery for enterprise financial services clients across the APAC region, supporting implementations from pre-sales architecture through to deployment, troubleshooting and ongoing optimisation.

Responsibilities include:

• Managing full project lifecycle delivery across multiple enterprise clients
• Supporting RFP responses, solution documentation and implementation planning
• Designing and implementing advanced voice and network solutions
• Troubleshooting complex technical issues remotely and on-site
• Supporting integrations, testing and configuration across cloud and networking environments
• Reviewing client infrastructure including firewall, proxy and connectivity setups
• Working closely with Support, Engineering and DevOps teams to resolve client issues
• Supporting onboarding and mentoring within the professional services function
• Acting as a key technical point of contact throughout the customer lifecycle

What They’re Looking For

Likely backgrounds include:

• Solutions Engineering
• Professional Services
• Technical Consulting
• Voice / Network Engineering
• SaaS Delivery
• Unified Communications / Trader Voice environments

Key experience required:

• Strong client-facing delivery experience within enterprise technology environments
• Experience across networking, VoIP, SIP/RTP and voice infrastructure
• Exposure to cloud platforms such as AWS or GCP
• Knowledge of APIs, SaaS implementations and infrastructure troubleshooting
• Ability to manage multiple concurrent client projects
• Strong communication and stakeholder management skills

Highly desirable:

• Trading floor technology or trader voice environments
• SBC / Oracle Acme Packet experience
• Financial services or capital markets exposure

Please apply if you think suitable.