- Singapore
RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Service Desk in - Ricebowl
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Job Description
Responsibilities
We're Hiring: Service Desk!
We are seeking a dedicated and proactive Service Desk professional to join our team in Singapore. The ideal candidate will have a strong customer service orientation, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
Location: Singapore, Singapore
Work Mode: Work From Office
Role: Service Desk
What You'll Do
Provide first-level support for IT-related issues and inquiries.
Respond to user requests via phone, email, or in-person promptly.
Troubleshoot hardware and software problems effectively.
Document incidents and resolutions in the ticketing system.
Collaborate with IT teams to escalate complex issues as needed.
Ensure adherence to service level agreements (SLAs).
Participate in continuous improvement initiatives for better service delivery.
What We're Looking For
Minimum of 1 year of experience in a service desk or helpdesk role.
Strong communication and interpersonal skills.
Proficiency in troubleshooting Windows operating systems and common applications.
Ability to work under pressure and prioritize tasks effectively.
A team player with a positive attitude towards learning new technologies.
Ready to make an impact? Apply now and let's grow together!
We are seeking a dedicated and proactive Service Desk professional to join our team in Singapore. The ideal candidate will have a strong customer service orientation, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
Location: Singapore, Singapore
Work Mode: Work From Office
Role: Service Desk
What You'll Do
Provide first-level support for IT-related issues and inquiries.
Respond to user requests via phone, email, or in-person promptly.
Troubleshoot hardware and software problems effectively.
Document incidents and resolutions in the ticketing system.
Collaborate with IT teams to escalate complex issues as needed.
Ensure adherence to service level agreements (SLAs).
Participate in continuous improvement initiatives for better service delivery.
What We're Looking For
Minimum of 1 year of experience in a service desk or helpdesk role.
Strong communication and interpersonal skills.
Proficiency in troubleshooting Windows operating systems and common applications.
Ability to work under pressure and prioritize tasks effectively.
A team player with a positive attitude towards learning new technologies.
Ready to make an impact? Apply now and let's grow together!
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