Role Summary
An IT PMO Officer supports the governance, coordination, tracking, and reporting of IT projects within the banking environment. The role ensures projects follow organizational standards, regulatory requirements, budgets, timelines, and project management methodologies.
The PMO Officer works closely with Project Managers, Business Analysts, vendors, infrastructure teams, application teams, and business stakeholders to support successful project delivery and compliance with banking regulations.
Key ResponsibilitiesProject Governance & Coordination
- Support IT Project Managers in managing project activities and deliverables
- Monitor project schedules, timelines, milestones, risks, and dependencies
- Ensure projects comply with PMO governance standards and banking policies
- Track project progress and escalate issues or delays when necessary
- Coordinate meetings, project updates, and status reporting
Project Documentation
- Maintain project documentation such as:
- Project Charter
- Project Plan
- RAID Log (Risks, Assumptions, Issues, Dependencies)
- Status Reports
- Change Requests
- Meeting Minutes
- Ensure proper version control and document repository management
Reporting & Dashboard Management
- Prepare weekly/monthly project status reports for management
- Consolidate project portfolio updates and dashboards
- Track KPIs, project health indicators, budget utilization, and resource allocation
- Generate management reports using Excel, Power BI, or reporting tools
Stakeholder & Vendor Coordination
- Coordinate with internal stakeholders, vendors, and external partners
- Follow up on project action items and deliverables
- Support communication between business and technical teams
Risk, Audit & Compliance
- Monitor project risks, issues, and mitigation plans
- Ensure projects comply with banking regulations and audit requirements
- Support internal/external audit documentation requests
- Ensure adherence to Bank Negara Malaysia guidelines and IT governance frameworks
Financial & Resource Tracking
- Track project budgets, invoices, purchase requests, and utilization
- Assist in resource planning and allocation tracking
- Monitor vendor contracts and project procurement activities
PMO Process Improvement
- Support continuous improvement initiatives for PMO processes
- Assist in standardizing templates, workflows, and reporting structures
- Promote best practices in project delivery and governance
Required SkillsProject & PMO Skills
- Project Coordination
- PMO Governance
- Risk & Issue Management
- Project Reporting
- Stakeholder Management
- Documentation Management
- Resource Tracking
- Budget Monitoring
- Change Management
- SDLC Knowledge
- Agile & Waterfall Methodologies
Technical & Tools Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Project
- JIRA
- Confluence
- Power BI
- SharePoint
Preferred Qualifications
- Degree in IT, Computer Science, Business Information Systems, or related field
- 1–5 years experience in PMO / Project Coordination / IT Project Support
- Banking or financial services project exposure is an advantage
- Knowledge of Agile, Scrum, or PMP methodologies preferred
Common Banking Projects Supported
- Core Banking System Implementation
- Internet & Mobile Banking Projects
- Payment System Integration
- Cybersecurity & Infrastructure Projects
- Regulatory & Compliance Initiatives
- Data Migration & Digital Transformation Projects
- Card & Loan System Enhancements
Career Progression
IT PMO Officer → Senior PMO Analyst → Project Coordinator → IT Project Manager → Program Manager